Frequently asked questions
Is this the Government of Canada website?
No. This is a private assistance service and is not affiliated with any government or official agency.
Who needs an eTA to travel to Canada?
Most visa-exempt foreign nationals need an Electronic Travel Authorization (eTA) when travelling to Canada by air or transiting through a Canadian airport. Some citizens of select visa-required countries may be eligible for an eTA instead of a visitor visa if they meet specific requirements. The document you need depends on citizenship, passport, immigration status, and method of travel. Canadian citizens and Canadian permanent residents cannot use an eTA to travel to Canada.
When is the best time to apply for my eTA?
Apply well before your planned departure to Canada. Many eTA applications are approved quickly, but some may require additional information, documents, or further review. Applying early gives you more time to address unexpected issues before travel.
What information should I have ready?
Have your valid passport, email address, payment information, and personal and background information ready before you start. Your name, passport number, nationality, date of birth, and passport expiry date should match your passport exactly because an approved eTA is electronically linked to the passport used in the application.
Does every family member need a separate eTA?
Yes. Each traveller must have their own eTA when an eTA is required, including children and infants. A parent or legal guardian may complete an application for a minor child, but each application is separate and linked to that traveller's passport. If several family members need eTAs, our team can help organize separate requests.
How long is an eTA valid?
An approved eTA is generally valid for up to five years or until the passport linked to the eTA expires, whichever comes first. During that period, you may normally use the same eTA for multiple short trips to Canada as long as both the eTA and linked passport remain valid.
Do I need a new eTA if I get a new passport?
Yes. Because an eTA is electronically linked to your passport, getting a new passport generally means you need a new eTA. Even if your previous eTA has not reached its original expiry date, it remains linked to the old passport.
How will I receive my approved eTA?
An eTA is electronic. There is no physical eTA card, visa sticker, or QR code to present at the airport. Once approved, confirmation is sent by email. When you check in for your flight, the airline can electronically verify the eTA using the passport linked to the approved application.
I noticed a mistake after submitting my application. What should I do?
Contact our team as soon as you notice an error so we can review the information submitted and determine the appropriate next step. Not every detail can be changed after submission, and a new eTA application may be required if key passport information is incorrect.
How long can I stay in Canada with an eTA?
A valid eTA does not determine how long you may remain in Canada. Most visitors are normally allowed to stay for up to six months, but the actual authorized stay is decided when you enter Canada. A border services officer may set a shorter or longer period depending on your circumstances.
Does an approved eTA guarantee that I can enter Canada?
No. An approved eTA lets an eligible traveller board a flight to Canada or transit through a Canadian airport, but it does not guarantee admission to Canada. A Canada Border Services Agency officer makes the final decision at the port of entry.
How does this assistance process work?
You complete the intake form, pay the fee, and our team reviews your information for completeness and consistency before submission. After review, we submit the eTA application using the information you provided and send status updates by email. Approval is not guaranteed.