Privacy Policy | eTA Review Assistance Centre

1. Our Privacy Commitments

We aim to follow privacy principles reflected in Canadian private-sector privacy law, including accountability, identifying purposes, consent, limiting collection, limiting use and retention, accuracy, safeguards, openness, access, and the ability to challenge compliance.

This policy is not a substitute for legal advice. Privacy rights and obligations may vary depending on where you live and how the Service is used.

2. Information We Collect

Identity information, such as name, date of birth, gender, marital status, nationality, and place of birth.
Passport and travel document information, such as passport number, issue and expiry dates, issuing country, citizenship, and related eligibility details.
Contact information, such as email address, phone number, residential address, and preferred communication language.
Occupation, education, travel, and funds information needed to prepare or review the eTA application.
Background information, including previous immigration applications, refusals, criminal history answers, medical treatment answers, tuberculosis-related answers, and urgent travel details, where you choose or are required to provide them.
Representative or guardian information when someone applies on behalf of another person.
Payment and transaction information. Full card numbers are handled by our payment processor and are not stored on our website servers.
Technical information, such as IP address, device type, browser type, pages visited, security logs, and cookie identifiers.

3. How We Use Information

To collect, prepare, review, and support submission of Canada eTA application information.
To coordinate information review for completeness and consistency.
To process payment, send receipts, send verification codes, and send application updates.
To respond to support, refund, privacy, or account retrieval requests.
To maintain security, prevent fraud, troubleshoot errors, and improve the website.
To keep business records, comply with legal obligations, respond to lawful requests, and defend our legitimate interests.

4. Consent and Communications

By submitting information through the Service, you consent to our collection, use, and disclosure of that information for the purposes described in this policy. If you submit information for another person, you confirm that you have authority to provide that person's information and consent.

We may send transactional emails about your order, verification code, payment, application number, request for more information, or application update. Marketing messages, if used, will be handled in line with applicable consent and unsubscribe requirements.

5. How We Share Information

We do not sell or rent personal information. We may share information when needed with:

authorized reviewers and authorized team members who need access to complete the Service.
Canadian immigration authorities or official application systems when submitting the eTA application.
Payment processors, fraud prevention tools, banks, and card networks to process payment and manage disputes.
Service providers that support hosting, security, data storage, email delivery, analytics, spreadsheets, workflow tools, and customer support.
Legal, regulatory, or dispute-resolution parties when required by law or when needed to protect rights, safety, and security.

6. Security

We use SSL/TLS encryption for information submitted through the website and use administrative, technical, and organizational safeguards designed to protect applicant data. Access is limited to people and vendors who need it for service delivery, review, security, payment, or legal purposes.

No online service can be guaranteed to be completely secure. By using the Service, you understand that transmitting information online carries some risk.

7. Data Retention

We keep personal information only as long as reasonably needed to provide the Service, maintain order records, respond to support or refund requests, comply with legal obligations, resolve disputes, prevent fraud, and improve operations. We may delete, anonymize, or archive information when it is no longer needed.

8. International Processing

Because applicants, vendors, payment processors, and cloud providers may be located in different countries, your information may be processed or stored outside your country or province. When this happens, it may be subject to the laws of that jurisdiction. We use reasonable safeguards for cross-border processing.

9. Your Rights

Depending on where you live, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct incomplete or inaccurate information.
Ask us to delete information, subject to legal, security, fraud-prevention, and record-keeping limits.
Withdraw consent where processing is based on consent and withdrawal is legally available.
Ask questions or challenge how we handle personal information.
Complain to the relevant privacy regulator.

To exercise these rights, contact us through the support or contact options provided on the website. We may need to verify your identity before responding.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookies through your browser settings, although disabling some cookies may affect site functionality.

11. Children's Privacy

We do not knowingly collect information from anyone under 18 unless a parent, legal guardian, or authorized adult provides the information and consent needed for the application.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with the effective date. Material changes may also be flagged through reasonable website or email notices.

13. Contact

For privacy questions, access requests, correction requests, deletion requests, or concerns, use the support or contact options provided on this website.